Shipping Policy

Shipping Policy – YourMusic

Processing Time

Orders are typically reviewed and sent into production immediately after payment confirmation.

Because every song is personalized and custom-created, production begins as quickly as possible to ensure fast delivery.

🎵 Delivery Time

Standard Delivery

Custom songs are typically delivered within 48–72 hours after purchase.

⚡ Fast Track / Premium Delivery

Customers who purchase the Fast Track Premium Delivery option receive priority production and delivery within 24 hours.

Please note:

  • Delivery times may vary slightly during periods of high demand.

  • Delays caused by incomplete customization details may extend production time.

📩 Delivery Method

All YourMusic products are delivered digitally via email.

Customers will receive:

  • Their personalized song file

  • Streaming/download access

  • Any included bonus content

Please ensure your email address is entered correctly at checkout.

🎧 Revisions & Adjustments

If there is an issue with your delivery or personalization:

  • Contact support within 14 days of receiving your song.

  • Minor revisions may be offered depending on the situation.

📬 Customer Responsibility

Customers are responsible for:

  • Providing accurate personalization details

  • Providing a valid email address

  • Verifying spelling, names, dates, and custom instructions before checkout

YourMusic is not responsible for errors resulting from incorrect information submitted by the customer.

🌍 International Availability

YourMusic is available worldwide.

As products are delivered digitally:

  • No customs fees

  • No shipping taxes

  • No import duties

⚠️ Delivery Delays

While we aim to respect all delivery windows, delays may occasionally occur due to:

  • High seasonal demand

  • Incomplete order information

  • Technical issues

  • Force majeure events

If your order is delayed, our support team will assist you as quickly as possible.

📞 Contact Information

📧 Email: Contact@yourmusic.com

📆 Response Time: within 24–48 business hours

☎️ Phone Support: Monday–Friday, 8:00 AM – 5:00 PM (US Time)

❗ Important Notice

By placing an order with YourMusic, you acknowledge that:

  • Your song is custom-made and personalized.

  • Production may begin immediately after purchase.

  • Delivery timelines are estimates and not guarantees.