Refund Policy
📦 YourMusic Return & Refund Policy
45-Day Support Policy
At YourMusic, every song is custom-made and personalized specifically for you. Because of the digital and personalized nature of our products, standard returns are not applicable.
However, we are committed to making sure you love your experience.
You have 45 days from the delivery date of your song to contact us regarding any issue with your order.
🧭 How to Request Support, Edits, or a Refund
To begin the process:
Email support@yourmusic.com with the following details:
- Your full name
- Your order number
- Description of the issue
- Any details regarding the requested edits or concern
-
Whether you are requesting:
- a revision,
- a replacement version,
- or a refund request
Our support team will respond within 2–3 business days.
🔄 Different Scenarios & Conditions
| Scenario | Eligibility | Time Window | Resolution |
|---|---|---|---|
| Technical issue (file not working, corrupted audio, wrong delivery) | ✅ Eligible | Within 45 days of delivery | Replacement file or correction provided |
| Minor revision request | ✅ Eligible | Within 14 days of delivery | One reasonable revision included |
| Wrong personalization details submitted by customer | ⚠️ Limited eligibility | Within 7 days of delivery | Additional revision fees may apply |
| Dissatisfaction with final result | ⚠️ Reviewed case-by-case | Within 14 days of delivery | Partial refund or remake may be offered |
| Personalized/custom-made songs | ❌ Non-returnable | – | Final sale due to customization |
| Gift cards | ❌ Non-refundable | – | Final sale |
🎵 Personalized Product Policy
Because every YourMusic creation is personalized and custom-produced specifically for each customer:
- Orders cannot be physically returned.
- Completed personalized songs are generally considered final sale.
- Refunds are not guaranteed once production has started.
However, customer satisfaction remains extremely important to us, and we will always do our best to find a fair solution.
📅 Delivery & Revision Timeframes
Once your order is delivered:
- Revision requests must be submitted within 14 days.
- Approved revisions are typically completed within 2–4 business days.
- Delivery timelines may vary during peak periods.
💳 Refund Timeframe
If a refund is approved:
- Refunds are issued to the original payment method.
- Processing may take up to 10 business days.
- Banks and payment providers may require additional processing time.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at Contact@yourmusic.com.
🔄 Exchanges
Due to the digital and personalized nature of our products, exchanges are not available.
If there is an issue with your order, please contact our support team and we will work with you to resolve it.
🇪🇺 EU Consumer Rights
For customers located in the European Union:
Under EU law, digital personalized products may lose the standard right of withdrawal once production or delivery has begun.
By placing an order, you acknowledge and agree that production may begin immediately.
🇦🇺 Australian Consumer Rights
If you are located in Australia, our services come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.
📞 Contact Information
If you have any questions regarding your order, revisions, or refunds:
📧 Email: Contact@yourmusic.com
📆 Response Time: within 24–48 business hours
☎️ Phone Support: Monday–Friday, 8:00 AM – 5:00 PM (US Time)
❗ Important Notice
By purchasing from YourMusic, you acknowledge that:
- Your order is custom-made and personalized.
- Production may begin immediately after purchase.
- Personalized digital products may not be eligible for standard refunds or returns.
We always strive to provide an exceptional experience and fair support for every customer.